Free Shipping On Orders Over £50. Free Returns.

Returns & Exchanges

We’ll help you get on the right foot. Just pick your country, and have your shipping zip code and order number in hand. You’ll find your order number in your Allbirds Order Confirmation email. Then off ewe go!

Start a Return or Exchange

We’ll help you get on the right foot

Return a Gift

Returns Policy FAQ

What is your return policy?

You can return or exchange items that are unworn and unwashed with original product tags attached within 30 days from the date your order was delivered.* For socks and undies, packaging must be unopened. Returns/exchanges can only be done in the country of purchase. Please note, if you purchased Allbirds items at another retailer, you’ll need to return the purchase to that retailer.

How do I return a gift?

Not your colour? Not to worry. Gifts can be returned within 30 days. Just head to the top for the free returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).

Online and Retail Returns

We take returns in-store or online* (except for Outlet purchases - see above). Returning by mail just means flying up to the top and picking your country. Otherwise, pick a store here and stop by to say hi!

Still have questions?

Text us

+44 7723 447584

9:00 - 17:00 GMT